house puzzle
June 12 2017
Often when we work with international mailing addresses, we have such a near-focused approach to the topic that the addresses appear to be opaque and impossible to decode. As we spend more time... View More
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June 7 2017
Regardless of what you do for a living, whether you are a mailer, a printer, a software company, or if you are a personal trainer or an electrician, you need to participate in your industry. Wha... View More
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June 6 2017
The United States Postal Service (USPS) is introducing Informed Visibility (IV) to provide the mailing industry with more powerful insight into the USPS mailstream. This new program is designed to pro
GettyImages-669903262
June 5 2017
Print and mail service providers are doing business in a “data first” marketplace. Their customers have invested in data analytics to improve the customer experience. If print and mail vendors... View More
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June 1 2017
One of the great privileges we have in leadership roles is the potential opportunity to help develop and grow the people we are trying to serve. One valuable tool we have is coaching. Ian Berry... View More
GettyImages-577343438
May 31 2017
Recently, a group of my friends and I were sitting around a fire pit discussing popular songs from our high school years when the conversation turned from friendly banter to a competition of who... View More
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May 30 2017
If you mail competitive parcels (Priority Mail, Priority Mail Express, First-Class Package Services, Parcel Select, and Parcel Select Lightweight), you are likely familiar with the current 20-ce... View More
ripples
May 24 2017
Late 2016 marked the tenth year since the current set of laws governing the U.S. Postal Service were enacted. The Postal Accountability and Enhancement Act (PAEA) was passed into law in December... View More
trends photo
May 22 2017
Today, we share information in ways – and at speeds – that would have been inconceivable not long ago. Still, many mail centers haven’t changed in decades, especially when it comes to... View More
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May 19 2017
Baltimore will be the setting this May for one of the largest annual gatherings of industry professionals across the entire mail supply chain — the National Postal Forum (NPF). Held once a yea... View More
May 19 2017
For decades, the document outsourcing industry has sought an ever-elusive goal of profitably capturing the collective mass of small to very small mail volumes produced by businesses and individu... View More
May 19 2017
Improve the ROI of your direct mail by including a choicebased navigable video experience with the award-winning Pitney Bowes EngageOne® Video solution. You can greatly enhance customer engagem... View More
May 19 2017
Mailers, you deserve a pat on the back. In the latest Mailer Scorecard Performance Metrics report by the USPS®, mailing service providers have met or exceeded the thresholds in all categories... View More
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May 18 2017
From the USPS PCC--This workshop will take a look at some of the common exception requests that come through the Pricing and Classification Service Center (PCSC) and how to ensure your mailpieces are... View More
return to sender
May 15 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost o... View More
ThinkstockPhotos-521007200
May 10 2017
We read about privacy breaches a lot. Stories about hackers are in the news every day now, thanks to intrusions affecting government institutions and high-profile politicians. Security violation... View More
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May 5 2017
Selling print and mail services used to be straightforward. Mostly, a salesperson had to convince a prospect the outsource provider could produce quality documents less expensively than the pros... View More
ThinkstockPhotos-491925526
May 3 2017
Digital advertising has been hogging the spotlight lately. Every year, it seems, a new platform or trend emerges, and marketers scramble to hop on the latest bandwagon: Google, Facebook, Instagram, vi
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May 2 2017
Fewer than 10 years ago, most mail centers were processing mail and packages by hand. However, an era of e-commerce and data-driven technology emerged, creating an exponential increase in purchase ord
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April 24 2017
Recently, I participated in an online discussion about the Request for Proposal (RFP) process. It was similar to the conversations I have with clients when we recommend using an RFP to select a... View More

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