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April 24 2017
Recently, I participated in an online discussion about the Request for Proposal (RFP) process. It was similar to the conversations I have with clients when we recommend using an RFP to select a... View More
return to sender
April 20 2017
What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost o... View More
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April 14 2017
Mailing service providers work tirelessly to provide strategic mail induction opportunities to their customers. Proving delivery has been challenging in the past. In the era of the Intelligent Mail ba
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March 29 2017
The mailing equipment providers are now requiring new postage meters to be connected to the network instead of using typical analog phone lines. Overall, this is a good change as it will reduce... View More
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March 13 2017
Fewer than 10 years ago, most mail centers were processing mail and packages by hand. However, an era of e-commerce and data-driven technology emerged, creating an exponential increase in purchas... View More
selection
Feb. 23 2017
Back in the 1990s, I developed a presentation entitled “Information Technology for Mail Center Managers.” The section on purchasing software was pretty basic. Were your applications on a mai
boxing gloves
Feb. 17 2017
Back in the July/August 2012 issue of Mailing Systems Technology, I had written an article comparing the differences between mailing systems (postage meters) and PC Postage. Despite almost five... View More
Automated v traditional workflow 1-26
Feb. 13 2017
According to a recent McKinsey report, “automation can enable businesses to improve performance by reducing errors and improving quality and speed, and in some cases achieving outcomes that go... View More
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Feb. 10 2017
In our annual holiday greeting video, I spoke to our customers and partners about how 2016 was a year of investments. Naturally, when people hear the word “investment,” they think large capi
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Dec. 8 2016
At the 2016 National Postal Forum, Harris Diamond, the Chairman and CEO of McCann Worldgroup, shared that Americans spend an average of 25 minutes a day with mail. This “mail moment” is an... View More
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Nov. 28 2016
There are a variety of reasons you may be having productivity issues. Here is how to fix them... View More
workflow-map--no-colors
Nov. 23 2016
As the clock on 2016 ticks down, there might be some outstanding “to-dos” on your list. There’s still time left to end 2016 on a high note and get 2017 off to a good start. But where... View More
returned
Sept. 28 2016
The Problem. We’ve all seen it: trays and bins of mail with those bright yellow stickers returned to our office. It’s embarrassing as management seeks out to answer why the organization is... View More
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Sept. 16 2016
It wasn’t long ago that the idea of interconnected appliances and machine-to-machine communication was largely science fiction. Engineers and software developers dreamed of smart cars, smart refrige
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Sept. 6 2016
Editor's Note: This is the final part of a three-part series. Click here to read parts one and two. When we think of Direct Mail, these important factors usually come to mind: the offer, the des... View More
network
Sept. 1 2016
As recently as 20 years ago, mailing systems were standalone devices that only plugged into a power outlet. When the meter needed to be filled, it was taken to the Post Office, where they added... View More
mail to burn
Aug. 8 2016
We are all looking for ways to make our mail operations more efficient and provide greater value for our clients. Here are four common ways mail service providers are wasting time, money, and other va
impact of envelope
Aug. 8 2016
Envelopes play a huge part in delivering our important messages. Think about the Academy Awards: “The envelope, please.” When you received that all important college letter of acceptance.... View More
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Aug. 5 2016
Choosing a software solution is like any other major purchase for your business. While software is not tangible in the form of a folder, a stitcher, an inserter, or a binder, it is just as criti... View More
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