boot camp
June 14 2017
On May 30, 1984, I reported to basic training (“boot camp”) at Fort Dix, New Jersey. I still carry the lessons I learned during those nine weeks. I didn’t learn everything I needed to...
April 24 2017
Recently, I participated in an online discussion about the Request for Proposal (RFP) process. It was similar to the conversations I have with clients when we recommend using an RFP to select a
Feb. 23 2017
Back in the 1990s, I developed a presentation entitled “Information Technology for Mail Center Managers.” The section on purchasing software was pretty basic. Were your applications on a mai
Dec. 21 2016
In a previous article, we discussed the importance of building a business case to get approval from senior management for a major expense or transformation. In many situations, managers may be a
Feb. 22 2016
During most of our customer engagements, we usually hear variants of the same question: · “What do the best operations do?” ·  
March 16 2015
By Mark Fallon
Feb. 7 2013
By Mark Fallon
Feb. 9 2010
Utilizing a Request for Proposal process to increase purchasing successes By Mark M. Fallon
March 11 2009
With Gene Del Polito, President, Association for Postal Commerce
April 29 2008
Information security involves detailed attention to both physical and data security, coupled with proof of compliance and robust staff training By David Henkel
March 3 2008
Establish a level playing field with service level agreements By Mark Fallon
Feb. 24 2007
By Mark Fallon
Feb. 23 2007
Over budget? Under budget? It's imperative to understand why By Mark M. Fallon
Jan. 29 2007
One choice for safety