GROVE CITY, OH., January 7, 2007 - Kern Inc., provider of world-class inserting systems and production mail solutions, has expanded its commitment to customer success and announces the new "Customer Success Guarantee" for all current and future Kern systems. This will ensure the success of Kern's customers and their mailing system for a minimum of ten years from the date of purchase.

 

The Customer Success Guarantee states that "Your Kern product is guaranteed to provide a minimum of ten years of production grade output, when maintained under a Kern Full Service Maintenance Agreement. If we can't fix it, we'll replace it. Period."

"This guarantee is as much for our current customers who trust in Kern to handle their documents as it is for our future customers," said Dr. Thomas Brock, President and CEO of Kern Inc. "We want them to know that our commitment to customer success includes all parts of the relationship with Kern, from service to speed. Raising the bar beyond customer satisfaction is what makes Kern different."

 

The Kern Full Service Maintenance agreement is a comprehensive service contract that includes scheduled Predictive Maintenance that accurately monitors areas that experience normal wear through operations and replaces the necessary equipment before a problem occurs.

 

Kern manufactures the most reliable, industrial strength, quality built mailing equipment available with the best uptime and lowest long term reject rates in the industry. The Kern Customer Success Guarantee reinforces the company's long-term focus for itself and its customers. It is Kern's confidence that customer expectations will be exceeded through better technology, products, processes, partnerships, and people.

About Kern

Kern Inc., provider of the fastest and most reliable production mail inserting systems in the world, is located in Columbus, Ohio. Kern's top priority remains on creating success for all of its customers each and every time. Kern Inc. is the North American subsidiary of the Swiss-based company, privately held for over 60 years. Kern manufactures, distributes, services, and supports its production mail solutions, including world-class inserting systems, pre- and post- processing systems, and open ADF solutions, worldwide. For more information, visit www.kerninc.com or call 1-888-KERN-INC.

Contacts

Ryan McManus

(614)317-2620

rmcmanus@kerninc.com

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