The Customer Success Guarantee states that "Your Kern product is guaranteed to provide a minimum of ten years of production grade output, when maintained under a Kern Full Service Maintenance Agreement. If we can't fix it, we'll replace it. Period."
"This guarantee is as much for our current customers who trust in Kern to handle their documents as it is for our future customers," said Dr. Thomas Brock, President and CEO of Kern Inc. "We want them to know that our commitment to customer success includes all parts of the relationship with Kern, from service to speed. Raising the bar beyond customer satisfaction is what makes Kern different."
The Kern Full Service Maintenance agreement is a comprehensive service contract that includes scheduled Predictive Maintenance that accurately monitors areas that experience normal wear through operations and replaces the necessary equipment before a problem occurs.
Kern manufactures the most reliable, industrial strength, quality built mailing equipment available with the best uptime and lowest long term reject rates in the industry. The Kern Customer Success Guarantee reinforces the company's long-term focus for itself and its customers. It is Kern's confidence that customer expectations will be exceeded through better technology, products, processes, partnerships, and people.
About Kern
Kern Inc., provider of the fastest and most reliable production mail inserting systems in the world, is located in
Contacts
Ryan McManus
(614)317-2620
rmcmanus@kerninc.com