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How Do Your Customers See You?
By Mike Porter
Seth Godin is often quoted as saying, “The reason it seems that price is all your customers care about is that you haven’t given them anything else to care about.” In the mailing busines
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Leveraging Customer Communication Management Best Practices for Better Mail Piece Performance
By Mark Rheaume
Customer Communication Management (CCM) is a strategy for managing and improving the way a business interacts with its customers. CCM is essential, yet in 2024, the USPS alone processed 4
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Integrity: Don’t Leave Home Without It!
By Wes Friesen
Integrity in the workplace matters, doesn’t it! In fact, integrity is often viewed as one of the most important and highly sought after characteristics of both employees and employers. A rec
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Effective Fundraising Methods for Postal Customer Councils
By Rob Hanks
Let’s begin with The Postal Customer Councils (PCC) mission statement: “The PCC Program’s mission is to foster a close working relationship between the U.S. Postal Service and commerci

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Two Sides North America to Continue Legacy of Sustainability Messaging in the Paper and Packaging Industry

Portland, OR, Jan 6, 2026 – Building on the success and impactful research of the Paper + Packaging Board, Two Sides North America (TSNA) will step up to take the lead in promoting positive and

United Business Mail Announces Merger with Mystic Logistics, Forming a Wholly Owned Subsidiary

Itasca, IL — United Business Mail (UBM) today announced a merger with Mystic Logistics, whereby Mystic Logistics becomes a wholly owned subsidiary of United Business Mail. The tran

Crawford Technologies’ Digital Transform Engine Version 5.9 Delivers Enhanced Operational Speeds

December 2, 2025, Toronto, ON – Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, released Version 5.9 of its Digi

Our November/December Issue

This issue explores the importance of auditing your mail spend, the future of transactional documents, how to effectively raise money for your PCC, and much more.

Mail: The largest unaudited spend category.

Effective fundraising methods for your PCC.

What's the future of transactional documents?

A look at lost and stolen mail.