Optimize Your Mailings and Mailing Operation
Jan. 11 2023
If recent history teaches us anything, it’s that ethics and character count, both in corporate and non-profit organizations. I have suffered from the poor character of others; what a
A Roadmap to High Quality Operations
Oct. 12 2022
No matter what operations we are involved with, pursuing high quality is essential. What is quality? A simple definition is, “Quality is providing products or services that customers need, and that
Creating a Culture of Caring
Aug. 10 2022
A recent survey found that 44% of workers are looking for a new job. There are now two job openings for every person seeking a job, and Baby Boomers are retiring at the rate of 10,000 per day
May 27 2022
Successful organizations add value to all of their major stakeholders including employees, customers, and investors. The best-led and most successful organizations and teams understand and pri
Measure What Matters
May 6 2022
Highly respected management guru Peter Drucker counseled, “What gets measured gets managed and improved.” This speaks to the importance of carefully measuring only what really matters. We
We Need Connection!
March 4 2022
As I write this, our country is in the midst of a record pace of people leaving their jobs, a phenomenon dubbed “The Great Resignation.” To be employers of choice, we need to actively prov
Are You Up to the Leadership Challenge?
Dec. 10 2021
I love leadership because when done well, it can truly make the world a better place. As I write this, I am in the midst of teaching a university course on leadership. The primary book we are using is
Quality Is Job One!
Sept. 14 2021
Most of us likely remember the well-publicized Ford tagline, “Quality is Job One!” (which Ford used in advertising for nearly 20 years, and their latest CEO recently brought back for inter
Hope: The Pathway to a Better Future!
July 28 2021
We all need hope, don’t we? Both as individuals and as leaders of teams, hope is critical to our present and future success. What is hope? Dr. Shane Lopez is a university professor, Gallup s
Time: Our Most Valuable Personal Resource!
March 19 2021
Self-development expert Brian Tracy suggests, “Your greatest resource is your time.” This same concept was articulated by another respected expert, Jim Rohn, who wrote, “Time is more...
Is Your Team Safe?
Feb. 10 2021
We all know the importance of keeping our teams physically safe – including safety from bodily harm and harm from health threats like COVID-19. It is also important for our success to keep our teams
Our Greatest Investment: Our People!
Nov. 23 2020
Harvey Firestone once said, “The growth and development of people is the highest calling of leadership.” If you agree with me that people are truly the most valuable resource of any organi
Thinking Upstream: Preventing Problems Before They Occur!
Aug. 20 2020
Benjamin Franklin famously wrote, “An ounce of prevention is worth a pound of cure.” He wrote those words in the specific context of fire safety, contributing to the establishment of the...
We Are Better Together!
July 17 2020
History shows — and we know — that we are better together! By working well together we can truly accomplish more that we can as individuals. Mother Teresa wisely said, “I can do things...
Continuous Improvement: The Path to A Better Future!
May 1 2020
We all desire for the teams we influence and lead to be successful — both now and in the future. How can we help ensure that our teams achieve the results that will lead to success and a bet
March 5 2020
Do you desire to be more effective in all of your roles in life, including your leadership roles? I do, and I assume you do, too. All of the foremost experts on leadership define the essence of leader
It’s the Manager!
Jan. 2 2020
What is the single biggest factor in the long-term success of an organization or team? Although there are many factors that are important to a team’s success, there is one that rises to the top....
Passion: The Key to Success in the Workplace
Sept. 23 2019
There is a big problem we often face in today’s workforce, and it might not be what you think. Deloitte completed a large study and found that a full 88% of employees don’t have passion...
The Power of Positive Teams!
May 20 2019
All of us in leadership roles would like our teams to perform at a higher level over time, and positivity plays a large role in this. Recent research by Kim Cameron and his colleagues at the Uni
Culture: Driver of Success or Failure!
April 16 2019
Developing a positive culture for an organization or team is critical for our success. What is culture? Organization expert Richard Daft defines culture as, “The set of values, norms, guiding belief