Do you sometimes make mistakes? I do! Do your team members sometimes make mistakes? Of course they do, because as Al Franken wrote and we all know, “Mistakes are a part of being human.” In...

To be effective leaders in the long-term, we must strive for results while simultaneously building positive relationships. A key step is intentionally developing our emotional intelligence -- and a ma

Every time we fly, we hear the safety briefing that in case of an emergency “put on your oxygen mask first before helping others.” This is an example illustrating the principle that we nee

I am writing right before the 58th Super Bowl game between Kansas City and San Francisco. For those of us who are fans of team sports, isn’t it exciting to see our favorite teams blend their

Recognized leadership experts James Kouzes and Barry Posner assert, “Credibility is the foundation of leadership” in their bestselling book The Leadership Challenge. Respected religious...

What is the most important thing we can do in our leadership and management roles? Perhaps it’s to create a culture where our team members can thrive and add maximum value to our key stakeho

Collaboration in business refers to the process of working together with others to achieve a common goal or objective. It is a key component of teamwork and involves sharing knowledge, skills

Research shows there is a staggering lack of gratitude in the work world. One recent study found that “people are less likely to express gratitude at work than anyplace else.” Retention...

“We can work it out. Life is very short, and there’s no time for fussing and fighting my friends.” John Lennon and Paul McCartney wrote and sang those words many years ago. But these...

Ralph Waldo Emerson once wrote, “Sow a thought and you reap an act; sow an act and you reap a habit; sow a habit and you reap a character; sow a character and you reap a destiny.” Right...

Experience and evidence show that the most effective leaders have learned how to lead from their hearts. Heart leaders are great at making people feel special, giving them a sense of purpose and makin

If recent history teaches us anything, it’s that ethics and character count, both in corporate and non-profit organizations. I have suffered from the poor character of others; what a

No matter what operations we are involved with, pursuing high quality is essential. What is quality? A simple definition is, “Quality is providing products or services that customers need, and that

A recent survey found that 44% of workers are looking for a new job. There are now two job openings for every person seeking a job, and Baby Boomers are retiring at the rate of 10,000 per day

Successful organizations add value to all of their major stakeholders including employees, customers, and investors. The best-led and most successful organizations and teams understand and pri

Highly respected management guru Peter Drucker counseled, “What gets measured gets managed and improved.” This speaks to the importance of carefully measuring only what really matters. We

As I write this, our country is in the midst of a record pace of people leaving their jobs, a phenomenon dubbed “The Great Resignation.” To be employers of choice, we need to actively prov

I love leadership because when done well, it can truly make the world a better place. As I write this, I am in the midst of teaching a university course on leadership. The primary book we are using is

Most of us likely remember the well-publicized Ford tagline, “Quality is Job One!” (which Ford used in advertising for nearly 20 years, and their latest CEO recently brought back for inter

We all need hope, don’t we? Both as individuals and as leaders of teams, hope is critical to our present and future success. What is hope? Dr. Shane Lopez is a university professor, Gallup s