The mailing and shipping industry is constantly changing, and keeping up with those changes is critical for business customers to remain competitive. From new technology and operational updates to changing customer expectations and Postal Service developments, there is always something new and challenging to navigate. That is why our Annual National Postal Customer Council (PCC) Week, taking place September 28–October 2, 2026, continues to be such an invaluable event for the industry.
Hosted by local PCCs across the country, PCC Week brings together mailers, shippers, Postal Service leadership, technology providers, and industry partners for a week focused on education, collaboration, networking, future industry trends, and sustaining industry growth.
One of the key benefits of attending PCC Week is the opportunity to learn more about the tools and strategies shaping today’s value chain. Topics often include automation, equipment enhancements, mail and shipping tracking, address quality, postage optimization, and other technologies that are transforming mailing and shipping operations. Just as important, attendees gain insight into how those tools align with USPS programs, compliance requirements, and customer expectations. For mailing and shipping operations teams, service providers, and technology partners, these sessions often offer ideas that can be applied immediately.
PCC Week also gives attendees direct access to Postal Service subject matter experts. The opportunity to ask questions, discuss operational challenges, and hear directly from Postal Service leadership is one of the most beneficial aspects of the week. These discussions can help organizations better understand postal changes, improve internal processes, and plan with greater confidence.
Networking is another key advantage of PCC Week. The event creates opportunities to connect with peers across the mailing and shipping industry, meet vendors offering new solutions, and build relationships with Postal Service representatives and industry partners. Many of those connections continue well beyond the event itself.
For many industry professionals, PCC Week is also an investment in professional development. Educational sessions can support continuing education, expand industry knowledge, and reinforce a commitment to excellence in mailing and shipping operations. Whether someone is new to the industry or has worked in the industry for decades, there is always value in learning from others in the field.
Perhaps most importantly, PCC Week gives the industry an opportunity to be heard. Open dialogue between Postal Service leadership and industry professionals helps create meaningful dialogue that can influence future products, services, and policies.
For anyone working in mailing, shipping, or mailing systems technology, PCC Week 2026 offers more than information; it offers perspective, connection, and practical value.
To find events happening near you, visit the Postal Customer Council Event Locator at https://about.usps.com/what/business-services/postal-customer-council/pcc-event-locator.htm. Don’t miss the opportunity to connect, learn, and grow with the mailing and shipping community.
Jeffrey D. Hilliard Jr. joined the Postal Service as a Postal Support Employee in May 2012, where he worked at the Santa Clarita, California Processing and Distribution Center. In his current role as Headquarters Customer Outreach Specialist, he helps foster a close working relationship between the U.S. Postal Service and commercial mailers and shippers. In addition, Jeff is the Postal Co-Chair for the Postal Customer Council Advisory Committee Strategic Innovation Sub-Committee, where his primary objective is to create innovative solutions to enrich Postal Customer Councils.
Jeff’s customer-centric vision presented several job opportunities that he flourished in: Retail Manager and Specialist, Business Service and Sales Development Specialist, Supervisor of Business Mail Entry and Distribution, Retail and Post Office Field Operation Support.
Jeffrey is a powerful force in the workplace and uses his positive attitude and tireless energy to encourage others to work smart and succeed.
The QR code below will direct you to our PCC event locator:
