The rise of Artificial Intelligence (AI) to generate content has been in a lot of headlines. Writers are concerned that they may be replaced by AI-created material, and artists are worried tha... View More

In 2025, we celebrated the 250th anniversary of mail delivery in the United States of America. Certainly, much has changed since the time of Ben Franklin. However, 2026 may be one of the most... View More

WASHINGTON - The U.S. Postal Service announced its financial results for the first quarter of fiscal year 2026 (Oct. 1, 2025 - Dec. 31, 2025). Controllable income, which exclud... View More

Print and mail firms that will do well in 2026 will not be the ones with the fastest inserters. They will be the ones that consistently reinforce their image as mailing professionals in the mi... View More

Let’s begin with The Postal Customer Councils (PCC) mission statement: “The PCC Program’s mission is to foster a close working relationship between the U.S. Postal Service and commerci

Postage makes up over 60% of the cost of any mailing, yet it often gets the least focus and visibility. It is looked at as a sunk cost, with little that can be done to control it. The goal of... View More

In today’s landscape of instant gratification and personalized experiences, customer communications management (CCM) isn’t just about mailing a bill or statement; it’s a strategic... View More

Integrity in the workplace matters, doesn’t it! In fact, integrity is often viewed as one of the most important and highly sought after characteristics of both employees and employers. A rec... View More

In an industry where every undeliverable mail, duplicate mail pieces, and mis-targeted offers quietly bleed margins, a rigorous address-hygiene strategy consistently delivers measurable cost s... View More

WASHINGTON — Next week is the last week to get holiday gifts and greetings in the mail by the recommended deadlines. Customer traffic at all Post Office locations has been steadily increasin... View More

Customer Communication Management (CCM) is a strategy for managing and improving the way a business interacts with its customers. CCM is essential, yet in 2024, the USPS alone processed 4... View More

Poet Maya Angelou often said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” In Seth Godin’s book All... View More

Global postal networks continue to face unprecedented strain during the October to December peak, with e-commerce growth and major online sales events driving record parcel volumes. In the UK... View More

If you’re in the business of executing high-performance mail, now is the time to evolve. According to the 2025 Direct Mail Benchmark Report from Franklin Madison Direct, 67% of marketers s... View More

Postal Service continues to offer great values for shipping and reliable service to the American people.Pricing actions are part of a balanced approach under the Postal Service’s... View More

In today's data-driven world, accurate address information is crucial for effective communication, especially for organizations involved in mailings. Mailing providers, non-profits, and advoc... View More

Seth Godin is often quoted as saying, “The reason it seems that price is all your customers care about is that you haven’t given them anything else to care about.” In the mailing busines

Environmental mindfulness in the print and mail industry can be a professional priority and a growth opportunity. Forward-thinking operations may reimagine many aspects of their businesses, re... View More

With October already underway, the holiday window is narrowing fast, but it's far from closed for direct mail campaigns. For marketers and non-profits, the final stretch of the year remains a... View More

We all have seen the headlines. The fallout from a data breach — both financial and reputational — is staggering. The 2025 “Ponemon Institute Cost of a Data Breach Report” found... View More