The print and mail industry has always operated at the intersection of trust, scale, and precision. Whether delivering bills, statements, legal notices, healthcare communications, or marketing... View More
Production inkjet has become the symbol of progress in print and mailing services. It delivers faster speeds, full color, lower cost per page, and greater flexibility across transactional and... View More
Your customer communications shop can move from "print vendor" to customer experience (CX) partner if you can tie the materials you produce to a customer journey stage, a business outcome, o... View More
If you create outbound mail for a living, you already know change isn’t just constant, it’s your daily reality. Between supply shortages, postage rate hikes, inflation, and shifting postal
Mail delivery used to run on trust and handwritten logs. Drivers left in the morning, came back at night, and managers hoped everything went smoothly. That approach doesn't cut it any... View More
The rise of Artificial Intelligence (AI) to generate content has been in a lot of headlines. Writers are concerned that they may be replaced by AI-created material, and artists are worried tha... View More
In 2025, we celebrated the 250th anniversary of mail delivery in the United States of America. Certainly, much has changed since the time of Ben Franklin. However, 2026 may be one of the most... View More
WASHINGTON - The U.S. Postal Service announced its financial results for the first quarter of fiscal year 2026 (Oct. 1, 2025 - Dec. 31, 2025). Controllable income, which exclud... View More
Print and mail firms that will do well in 2026 will not be the ones with the fastest inserters. They will be the ones that consistently reinforce their image as mailing professionals in the mi... View More
Let’s begin with The Postal Customer Councils (PCC) mission statement: “The PCC Program’s mission is to foster a close working relationship between the U.S. Postal Service and commerci
Postage makes up over 60% of the cost of any mailing, yet it often gets the least focus and visibility. It is looked at as a sunk cost, with little that can be done to control it. The goal of... View More
In today’s landscape of instant gratification and personalized experiences, customer communications management (CCM) isn’t just about mailing a bill or statement; it’s a strategic... View More
Integrity in the workplace matters, doesn’t it! In fact, integrity is often viewed as one of the most important and highly sought after characteristics of both employees and employers. A rec... View More
In an industry where every undeliverable mail, duplicate mail pieces, and mis-targeted offers quietly bleed margins, a rigorous address-hygiene strategy consistently delivers measurable cost s... View More
WASHINGTON — Next week is the last week to get holiday gifts and greetings in the mail by the recommended deadlines. Customer traffic at all Post Office locations has been steadily increasin... View More
Customer Communication Management (CCM) is a strategy for managing and improving the way a business interacts with its customers. CCM is essential, yet in 2024, the USPS alone processed 4... View More
Poet Maya Angelou often said, “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” In Seth Godin’s book All... View More
Global postal networks continue to face unprecedented strain during the October to December peak, with e-commerce growth and major online sales events driving record parcel volumes. In the UK... View More
If you’re in the business of executing high-performance mail, now is the time to evolve. According to the 2025 Direct Mail Benchmark Report from Franklin Madison Direct, 67% of marketers s... View More
Postal Service continues to offer great values for shipping and reliable service to the American people.Pricing actions are part of a balanced approach under the Postal Service’s... View More
