Right now, US-based businesses are facing increasing challenges when it comes to sourcing and implementing hardware solutions. A big factor driving this shift is the rising impact of tariffs... View More

Print/mail service providers love big accounts. Clients that consistently send them high volumes of work are frequently the backbone of the business. The stability that comes with multi-year c... View More

Sadly, we have an epidemic of “bad bosses” in our country. The American Psychological Association (APA) conducted a survey revealing that 75% of employees report their boss as th... View More

We may think of the mailing industry as a steady, dependable business but mail is always changing-especially now. Print and mail service providers need to adapt as the mailing world evolves. Expect so

Many marketers assume direct mail is losing relevance, but the data tells a different story. A staggering 68% of Gen Z consumers find direct mail more important today than three years ago. This shift... View More

Author’s note: This article was written just a few hours before PMG DeJoy announced his immediate departure. Though he and his perspective may be gone, the issues he raised remain, as does DOGE and... View More

At this year’s National Postal Forum, the panel “Ideas and Innovations to Elevate Your Envelope” sparked fresh thinking on how envelopes can do more than carry mail — they can... View More

Many business owners striving to adopt eco-friendly practices have begun to view direct mail and other responsible paper use with skepticism based on false information and “greenwashing.”

Direct mail isn’t just surviving — it’s thriving. In 2025, the savviest marketers are proving that with the right strategy, this channel remains a powerhouse for driving ROI. Amid... View More

The United States Postal Service (USPS) is currently undergoing a significant transformation, and this reality understandably creates some uncertainty within the direct mail industry. For mail... View More

In January of 2013, the United States Postal Service mandated the use of Intelligent Mail barcodes for automation price eligibility and Full-Service discounts and perks. Full-Service Intellige... View More

In the world of mailing and customer communications, much attention is often placed on message content, mailing lists, and delivery timelines, but one critical aspect is frequently overlooked: l... View More

In the age of rapid technological advancement, businesses across all sectors are seeking innovative solutions to improve efficiency, reduce costs, and drive productivity. One area that often g... View More

We have just gone through the largest USPS-required meter migration in the history of the Postal Service — over the last two years, over 60% of the meters in the US had to be replaced. Most... View More

Our organizations and the teams we help lead need leadership that is transformational and not merely transactional. Transformational leadership is a dynamic, empowering leadership style that f... View More

As American politics veers again, one of the favored ideas that has re-emerged – as part of the broad push for “government efficiency” – is the privatization of government services,... View More

Imagine this: You’re at home, looking through today’s mail. Among the bills, you see a beautifully designed envelope addressed to you — not “homeowner,” not “resident,”... View More

I am going to start with a blanket statement based on years of customer research: 99% of medium-to-large organizations have limited to no visibility to their mail spends across their enterpris... View More

Watching a Multi-Line Optical Character Reader (MLOCR) machine in action is an eye-opening experience. As mail pieces zip through the equipment at over 30 miles per hour, the technology reads... View More

The USPS has shared its potential price and structural changes for July 2025 with the mailing industry, and there is a lot to unpack and prepare for. There is some good, some bad, and some downright u