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Jan. 24 2017
The reasons for unsatisfactory throughput numbers are as varied as the document operations experiencing them. Every shop is different and so are the remedies, but they aren’t always easy to... View More
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Jan. 20 2017
In my last column, I talked about how to effectively deal with end of year shipping demands. Office shippers may not have huge holiday sending output, but the massive volume carriers face impact... View More
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Jan. 19 2017
What a year 2016 was for the mail industry! The ever-growing increase of digital communications (and its impact on physical mail), the adoption of more and more shipping duties among mailers, compliance... View More
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Jan. 17 2017
The time is now for mail tracking and reporting. The USPS wants to shake its long-standing image as a “black hole” where mail gets lost and cannot be seen until it shows up in the delivery... View More
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Jan. 12 2017
Postal rates are supposed to be tied to the Consumer Price Index (CPI), which today is running at one to two percent. Although the overall increase may be in this range, we found that certain ra... View More
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Jan. 9 2017
Nearly all organizations create informational content. Content marketing experts define informational content as material that has value on its own. No one has to buy a product or sign up for an... View More
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Dec. 27 2016
PC Postage is one of the fastest growth segments in the mailing industry and is something every type of organization may want to consider to handle at least some or all of their volumes. With ad... View More
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Dec. 23 2016
Do you want both you and your team to rise to new levels of achievement and success? Embracing goal setting may be the tool you need. Goal setting is the process of developing outcomes (goals) t... View More
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Dec. 21 2016
In a previous article, we discussed the importance of building a business case to get approval from senior management for a major expense or transformation. In many situations, managers may be a... View More
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Dec. 16 2016
A few weeks back, I was signing a couple of hundred letters to Congress urging members to review and enact legislation that would allow the United States Postal Service to improve efficiency, ma... View More
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Dec. 12 2016
If I had a dime for every small business owner I’ve seen try direct mail, only to quickly throw up their hands and declare that it didn’t work, I’d have a mountain of dimes. I’m... View More
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Dec. 9 2016
In October, USPS released the price and structure changes for both market dominant and competitive products. If approved by the Postal Regulatory Commission (PRC), the changes will go into effec... View More
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Dec. 8 2016
At the 2016 National Postal Forum, Harris Diamond, the Chairman and CEO of McCann Worldgroup, shared that Americans spend an average of 25 minutes a day with mail. This “mail moment” is an... View More
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Dec. 6 2016
In every business, customer communications are key to success. Getting it right drives the revenue stream and increases customer engagement. Customer communications are also an important way org... View More
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Dec. 6 2016
During the holidays, shipping volumes increase for everyone — not just high-volume e-commerce shippers fulfilling an avalanche of gift orders. Office shippers also see volume increases due to business... View More
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Dec. 2 2016
A change included in the next year’s US Postal Service rates extends the “2nd Ounce Free” program to all Commercial First-Class Mail Presort letters weighing up to 3.5 ounces. Once the... View More
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Nov. 28 2016
There are a variety of reasons you may be having productivity issues. Here is how to fix them... View More
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Nov. 23 2016
As the clock on 2016 ticks down, there might be some outstanding “to-dos” on your list. There’s still time left to end 2016 on a high note and get 2017 off to a good start. But where... View More
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Nov. 21 2016
Today, the Postal Regulatory Commission (PRC) issued a partial decision regarding the Market Dominant Price Case. In the PRC’s orders, it approved the USPS to proceed with implementation... View More
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Nov. 18 2016
The Grateful Dead is the most iconic rock n' roll band in the world. How they got that way was, of course, their music. Songs that are an eclectic mix of rock, jazz, country, and other elements... View More

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