New outreach program brings business mail experts to PCC events
Our business mail experts are your business mail experts. And they're coming soon to a Postal Customer Council (PCC) near you through our new customer outreach program.
At recent PCC focus group sessions, you told us that you wanted to see more involvement from our business mail employees at local PCC events. Our new Business Mail Entry Customer Outreach Program is all about meeting the needs of our business customers.
The outreach program will make sure our business mail entry (BME) employees have the tools and training they need to communicate current or pending business mailing standards and policy changes, provide mail quality improvement advice, locate accurate and complete mailing information, and provide for more consistent rulings for our customers.
As part of the program, employees at business mail entry units are encouraged to participate in local PCC events that bring together business mailers and Postal Service representatives to discuss and resolve local mailing issues and develop education programs. These BME employees include mailpiece design analysts, mailing requirements specialists and mailing standards specialists. They'll work with local PCCs to develop topics for discussion and provide information regarding current and upcoming changes in mailing standards. Most important, they'll get out and meet customers to talk to them about their business mailing needs. At the Postal Service, we recognize that service to our customers is the reason we're in business and it's up to us to value and nurture these important relationships.
Coming soon: We're developing a new business mail acceptance page on the Rapid Information Bulletin Board System (RIBBS) at http://ribbs.usps.gov. For information on the National PCC Network or your local PCC, visit http://www.usps.com/nationalpcc.