Fairfax Virginia, August 4, 2020 – National Postal Forum wants to make sure you know about the second free webinar in their summer series is this coming Thursday, August 6th. Innovating the Customer Experience begins with a series of conversations moderated by Steve Monteith. He will begin with a lively conversation with Kelly Sigmon. They'll discuss how the Postal Service is leveraging customer experience (CX) principles to strategically position the Postal Service as a CX industry leader. Kelly will then introduce Nordstrom's Jim Gallagher and they will share how managing timely delivery of packages, especially in today's environment, helps yield and sustain an outstanding customer experience. Finally, Steve wraps up with the President & CEO of the Berkshire Company, Mark Fallon as he presents how the Postal Service is providing business customers with CX Best Practices to enhance the receiving experience for today's customer. Limited Space is available – click here to register!


The NPF is a not-for-profit educational corporation, established in 1968 by a group of major postal customers/mailers who were committed to an ongoing partnership with the USPS. The Forum’s goal has always been to provide education to business mailers, along with communication and feedback between the USPS and its business customers for a more responsive and efficient mail communications system.