Knowledge@Wharton--Nearly half the world's mail is delivered by the United States Postal Service (USPS), a massive operation with 26,000 post offices and over half a million employees. Patrick Donahoe, postmaster general and chief executive officer of the USPS, is leading the postal service at a time when plummeting first-class mail volumes have triggered a financial crisis in the organization. A 35-year postal veteran, Donahoe spoke with Knowledge@Wharton about why the postal service remains a critical piece of the American economy, and how he plans to return the USPS to financial health. Read more!
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