This year took its toll on the mailing industry, and mail managers had to react. For 20 years, we have conducted the Mailing Systems Technology Annual Wage & Operations Survey, and this year proved to see some doom and gloom with mail volumes dropping and mandatory layoffs because of the economy. But there are always some bright spots; staff turnover, for example, is at a record-breaking low of one percent, and there was growth in certain sectors.

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