May 30, 2019, Toronto, ON–Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Zia Consulting, Inc., the leading provider of enterprise content management (ECM) and intelligent document capture business solutions, are partnering to provide expanded usability to clients’ existing ECM systems. With the ever-increasing amount of content being generated, companies are looking for ways not only to work effectively with new content, but also to access and store content that isn’t currently in use. In many enterprises, content is living in multiple platforms and repositories, requiring end users to access multiple systems to retrieve what they need.

Crawford Technologies’ CCM Gateway answers the challenge of quickly and efficiently distributing bills, invoices and other customer-facing documents. Using Crawford Technologies’ transformation, indexing and document classification techniques, organizations can now easily move from problematic legacy storage systems to a modern, cloud-based, natively web-enabled format for immediate distribution and integration with other applications.

“We’re thrilled to have Crawford Technologies on board to make it possible for us to connect our existing partners to other commonly used interfaces like Alfresco,” said Ryan McVeigh, managing partner at Zia Consulting. “Not only will this increase our offerings, but it also means we can create solutions that meet Section 508 and other accessibility standards.”

In addition, Crawford Technologies helps companies meet their accessibility requirements to support reasonable accommodation and ensure legal compliance, and to provide all customers with the complete and accurate information to which they are entitled. For the blind, partially sighted, and for those with cognitive disabilities, the ability to access bills, statements and other transactional documents in the format that they request is a legal requirement and a way to ensure customer loyalty. Governments and corporations alike are seeking to eliminate the barriers in providing reasonable accommodation for customer communications.

“We look forward to working with Zia in implementing the client-facing efficiencies of our CCM Gateway solution,” said Ernie Crawford, president and CEO of Crawford Technologies. “The combination of Zia and CrawfordTech’s specific expertise will allow organizations to accelerate their digital transformation initiatives by reducing or eliminating dependence on siloed legacy systems.”