The National Postal Forum (NPF) is more than a mailing and shipping industry conference; it is an excellent opportunity for Postal Customer Councils (PCCs) across the country to connect, collaborate, and showcase the strength of its network. This year’s PCC presence at NPF highlights education, engagement, and community-building in action.
Kicking off on Sunday, May 3rd, the PCC General Session and Leadership Awards Ceremony will bring together Postal and Industry leaders to celebrate the accomplishments of PCCs nationwide. This highly anticipated annual session recognizes innovation, collaboration, and the outstanding efforts of local councils that strengthen relationships between the United States Postal Service (USPS) and the mailing and shipping community. It is both a celebration and a reminder of the vital role PCCs play in driving communication, continuing education, and growth across the industry.
On Monday, attendees will have the opportunity to participate in two insightful PCC workshops designed to deliver best practices, practical tools and actionable strategies. Starting with, Membership Meeting Mastery: Live PCC Event Simulation offers a hands-on, interactive experience that walks participants through planning and executing a successful PCC general membership meeting from agenda development to member engagement. This workshop simulates a complete general membership meeting, showcases how to engage diverse attendees, deliver valuable content, facilitate networking, and manage the flow of a successful event.
The second workshop, Engagement Engine: Growing and Energizing Your PCCs, focuses on sustainable growth and meaningful participation. Attendees will explore proven approaches for recruiting new members, increasing retention, and creating value-driven programming that keeps councils vibrant and relevant. Together, these workshops reinforce PCCs’ mission to educate, connect, and empower business mailers and shippers, and USPS leadership alike.
Monday evening continues the momentum with the PCC Reception; an opportunity to network, strengthen partnerships, and foster collaboration in a relaxed setting. The reception serves as a reminder that relationships are at the heart of every successful PCC.
PCC visibility will also be present throughout the Exhibit Hall. The PCC Advisory Committee (PCCAC) will staff a dedicated booth on the Exhibit Hall floor, providing resources, giveaways, answering questions, and connecting with PCC leaders from across the country. Additionally, the Arizona Desert Skies PCC will proudly host the Welcome Booth, serving as the first stop for many attendees and setting the tone for engagement and hospitality next to the Registration Desk. These booths offer attendees direct access to information, guidance, and the broader PCC network.
From recognition and education to networking and outreach, PCC events and booths at the National Postal Forum provides energy, leadership, and collaboration that define PCCs nationwide. We look forward to seeing you there and continuing to strengthen and enhance the PCC community.
Eric Roberts is a Customer Outreach Specialist with the United States Postal Service. In this role, his primary responsibilities include managing Southern Area Postal Customer Councils and supporting the National Postal Forum and Mailers Technical Advisory Committee programs.
Eric began his postal career in 2015 as a Letter Carrier in Waterbury, Connecticut, and has since grown into a role focused on building strong relationships between the Postal Service and the business customers it serves. He currently serves as the Postal Co-Chair for the Postal Customer Council Advisory Committee Education Sub-Committee, where he contributes to advancing education and professional development for individuals and businesses within the mailing and shipping industry.
With a commitment to clear communication and customer-centered service, Eric brings both expertise and dedication to supporting Postal business customers across the country.
