Rochester, NY, July 19, 2010 - BCC Software, a BÖWE BELL + HOWELL company and a leading developer of postal and data-quality technology solutions that optimize client communications, announces the hiring of Don Phillips, Jr., as Vice President of Customer Services.
Phillips is responsible for providing leadership and direction to the BCC Customer Services division, including the Customer Support, Professional Services and Data Services departments; and initiating activities that are aimed at meeting BCC's strategic objectives. The position is part of the BCC Executive Team, and plays an active role in the development of strategic objectives to ensure BCC provides outstanding services to internal and external customers.
"Don brings 14 years of leadership experience, technical skills and commitment to customer satisfaction to this position, making him a valuable asset to the BCC Executive Team and the right person to uphold the company's reputation as an industry leader in customer service and support," said Jim Mann, BCC Senior Vice President. "His contributions to BCC's Services departments and current and future customers will be enormous."
Phillips earned a Bachelor of Science in Computer Science and a Bachelor of Arts in Spanish Language & Literature from the State University of New York at Binghamton, and holds several PC and Data Certifications. His previous role was Director of Customer Operations for Ventraq, Inc., in Rochester, NY.
About BCC Software
For over 30 years BCC Software Inc has offered high-performance software and solutions for professional mailers. The company is committed to providing clients with the highest level of customer service and technology training. Current BCC clients include such well known names as Harvard University, The Miami Herald, Wal-Mart, Papa John's, R.R. Donnelley, K/P Corporation and the U.S. House of Representatives. In 2005, BCC became a BÖWE BELL + HOWELL company. For more information about BCC products and services, visit www.bccsoftware.com or call (800) 453-3130.
Phillips is responsible for providing leadership and direction to the BCC Customer Services division, including the Customer Support, Professional Services and Data Services departments; and initiating activities that are aimed at meeting BCC's strategic objectives. The position is part of the BCC Executive Team, and plays an active role in the development of strategic objectives to ensure BCC provides outstanding services to internal and external customers.
"Don brings 14 years of leadership experience, technical skills and commitment to customer satisfaction to this position, making him a valuable asset to the BCC Executive Team and the right person to uphold the company's reputation as an industry leader in customer service and support," said Jim Mann, BCC Senior Vice President. "His contributions to BCC's Services departments and current and future customers will be enormous."
Phillips earned a Bachelor of Science in Computer Science and a Bachelor of Arts in Spanish Language & Literature from the State University of New York at Binghamton, and holds several PC and Data Certifications. His previous role was Director of Customer Operations for Ventraq, Inc., in Rochester, NY.
About BCC Software
For over 30 years BCC Software Inc has offered high-performance software and solutions for professional mailers. The company is committed to providing clients with the highest level of customer service and technology training. Current BCC clients include such well known names as Harvard University, The Miami Herald, Wal-Mart, Papa John's, R.R. Donnelley, K/P Corporation and the U.S. House of Representatives. In 2005, BCC became a BÖWE BELL + HOWELL company. For more information about BCC products and services, visit www.bccsoftware.com or call (800) 453-3130.
