In October 2011 the USPS announced a proposed January 22, 2012 change to the CONFIRM service. At the time of the announcement, subscribers were informed that the proposed price change would initiate the retirement of CONFIRM Service and the introduction of IMb Tracing. Similar to CONFIRM, the new IMb Tracing service would provide mail processing scan data for barcoded mail pieces. Unlike CONFIRM, IMb Tracing would be exclusive to use of the Intelligent Mail barcode and would not have separate fees. After January 22, when a customer's subscription expires, that customer will be automatically enrolled into the new IMb Tracing. CONFIRM subscribers utilizing the PLANET barcode would not be allowed to continue using PLANET barcodes once their CONFIRM subscription expired. However, PLANET code users were given an opportunity to renew their subscription prior to January 22, 2012 in order to extend their PLANET code usage until January 2013. This announcement also impacted customers who had previously purchased CONFIRM subscriptions with the expectation that it would remain a paid service past January 22, 2012. In those instances, subscribers did not have an opportunity to optimize their subscription selection to the end date of the CONFIRM program.
Therefore, the USPS is offering an opportunity for refund to those CONFIRM subscribers who would have optimized their subscription selection had they known that the IMb Tracing product would be introduced on January 22, 2012. Based upon your subscription selection, scan volume, and renewal date, the USPS can calculate what would have been the lowest subscription level necessary to provide you data until the January 22, 2012 price change. The refund would be the difference between what you paid and the cost of the optimized subscription level. If you would like to request an account review to determine your eligibility for a refund, please contact: Mail USPS NATIONAL CUSTOMER SUPPORT CENTER ATTN: IMb Tracing 6060 PRIMACY PKWY STE 101 MEMPHIS TN 38188-0001
