The new US Postmaster General has pledged to "invest in the future of the Postal Service" as the pace of change accelerates in the delivery business.
Megan Brennan, previously the USPS chief operations officer, took over as 74th US Postmaster General at the start of this month, as predecessor Patrick Donahoe retired.
America's first female Postmaster General wrote a letter to 600,000 employees yesterday, setting out her priorities. She said long-term success depended on strengthening the Postal Service's core offerings.
But, she also emphasized the need for a greater focus on innovation, with plans for pilot projects to test new tools to meet the digital and mobile expectations of customers and small businesses.
Brennan said as well as service innovations, investment had to be put into staff training and development, systems and processes, and data and technology. Read more
