Meeting customer expectations is not good enough. It is the goal of every Rice Lake Weighing Systems employee to exceed customer expectations with outstanding service, offering a selection of over 35,000 products and same-day shipping on most standard orders placed.
This is no small undertaking. Rice Lake Weighing Systems ships between 400 to 600 small parcel packages and over 25 pallets every day. It's the job of
Rice Lake Weighing Systems uses a state-of-the-art manifest system that incorporates the latest technological advances and weighing, data collection and communication equipment. Because the company warehouses over two million items, knowing the exact warehouse location and current inventory amount for every product in stock is vital to the success of meeting the goal of 100% shipping accuracy.
From 10:00 AM until 6:30 PM, Olsen's department works in teams of three one person receives the shipping order, a second person retrieves the order from the warehouse and a third person packs the order. By using this team approach, "every single item that is shipped out of this department is triple checked for accuracy," Olsen says.
An Ideal Testing Environment
Before any product offered by Rice Lake Weighing Systems is sold, stringent quality testing is done. "Our Shipping Department is an ideal testing environment," explains Olsen. The equipment used to process and ship the vast amount of daily orders must be able to handle rigorous demands without hesitation. According to Olsen, "Any product, whether we manufacture it here or distribute it for another company, must perform to our standards before it's sold to our customers."
The extreme Wisconsin weather is another factor that makes
From Start to Finish
Once an order is dispatched and picked, if it is a small parcel package, it is taken to one of eight packing stations. Each packing station has been specifically designed to insure that all steps within the shipping process are efficient. All bench scales in the packing stations are installed flush with the counters to eliminate any unnecessary lifting, and the digital weight indicators are mounted directly above the scale at eye level.
All package weights are checked to insure that the recommended 65-pound maximum weight is not exceeded. According to Olsen, "We've found that packages over 65 pounds generally don't transport well." If a package happens to be over 65 pounds, it is either divided into several smaller packages or placed on a pallet.
Packages not in the small parcel package category are shipped on a pallet. To accommodate these packages, a Rice Lake RoughDeck heavy-duty floor scale has been installed in a pit near the shipping doors. Because all carriers charge by shipment weight, every pallet must be weighed and recorded before pickup. The pit design allows a pallet jack or forklift to easily maneuver shipments on and off the scale without damaging the scale or the pallet. These pallets range in weight from 100 to several thousand pounds. Reliability and durability are crucial. Therefore,
Complete Inventory Control
With RFID technology becoming more prevalent in all industries, Rice Lake Weighing Systems has plans in place to expand its RFID product offerings. As a premier distributor for Datamax, creator of international barcode solutions,
The Future Is RFID
The implementation of using RFID technology throughout the entire
Plans are also in place to test the smart label technology to track high-ticket inventory from the time that it is put into stock through the time that it is shipped to the customer. The smart label will also be tested on stock with a specific shelf-life, such as batteries.
Says Olsen, "This RFID technology can give us instant access to every piece of inventory in stock as well as give us a tool to improve product forecasting, save labor costs and totally stream-line our inventory."
Joe Grell, vice president of Emerging Technology and Laura Strapon, marketing specialist, can be reached at Rice Lake Weighing Systems at 715-234-9171. For further information about product offerings, please visit www.rlws.com.