Optimize Your Mailings and Mailing Operation
President, Print/Mail Consultants
Testing for Print Integrity
Jan. 5 2022
Eventually, your organization will change the software that generates the documents you send to customers. Your company may upgrade to a new version of the current document composition softwar
Customer Communication Audits
Dec. 8 2021
When was the last time your organization did a customer communication audit? If it's been a few years, or if you've never looked at all your customer communications as a whole, now would be
Make Your Mailing Services Company Discoverable
Nov. 12 2021
What do you sell? If you said 'mailing services', you've got lots of company. Try typing 'mailing services near me' into Google and you’ll see how many web pages are vying for attention
Can You Still Make Money with Mail?
Oct. 5 2021
Back when I began my service bureau career, we were all about batch processing. It was the era of big iron where we wrote custom programs that executed on mainframe computers and generated mou
Are We Still Going Green?
Sept. 8 2021
Eleven years ago, I wrote an article for this magazine about the document industry's environmental efforts. The article pointed out that during a recession, economic strategies were likely to
Automation in the Mail Center
Aug. 23 2021
Almost all business units in today's corporations are looking to automate their processes as much as possible. COVID-19 taught us that relying on human-dependent manual tasks made it difficult to car
Are You in the Data Business?
Aug. 1 2021
You may describe the company for which you work as being in the printing business, or the mailing business. “Marketing services provider” might describe your employer, or perhaps simply...
Abandon the “One Size Fits All” Method of Customer Communication
July 5 2021
In the days of offset print, unintelligent mail inserting machines, and COBOL document generation programs, sending every customer the same generic information was all print and mail professio
Are You Still Using Inserts?
June 28 2021
Inserts (bill stuffers) have been a mainstay of transactional documents like bills and statements for a long time. But it’s time to reconsider inserts as a way to deliver offers and messages to cust
What's an Envelope For?
May 11 2021
Most people would agree that an envelope's purpose is safely transporting the contents from sender to recipient. But the envelope has another important job — getting opened! Magazine and cata
This Could Be a Good Time for Dimensional Direct Mail
May 4 2021
Dimensional direct mail marketing, packages that have a third-dimensional aspect in addition to the length and width of a letter or postcard, enjoy outstanding conversion rates. These pieces s
A Simple, Reliable, Communication Channel
April 6 2021
What if there was a customer communication technology that guaranteed consistent formatting and presentation of your documents, regardless of the devices owned by your customers? Screen size w
The Inbound Mail Problem
Feb. 28 2021
In many corporate mail centers, the handling of inbound mail is still a mostly manual operation. Clerks look at packages, flats, letters, and magazines and sort them down to courier routes. Su
You’re Not in the Document Business Anymore
Feb. 16 2021
"If I'm not in the document business," you might say, "How do you explain the pallets full of paper and envelopes sitting all over my shop?" OK, that’s a reasonable question. W
Make No Mistake, Mail IS a Critical Part of the Customer Journey
Feb. 2 2021
Companies are focusing on customer experience and the customer journey, and more of them are working on creating a single customer view, but their efforts don't always include mailed communic
COVID and the Document Industry Talent Drain
Jan. 11 2021
The coronavirus has made a mess of the employment landscape, but companies in the print and mail industry can’t afford to sit around and wait for things to get back to normal. No one knows h
Should Mail Operations Offer Data Enhancement?
Dec. 18 2020
Data enhancement means adding value to data you'll be using to produce and mail documents processed through your print and mail center. In most shops, data enhancement ends with correcting po
Stop Looking for (just) Postage Savings
Nov. 2 2020
Lowering the cost to produce and mail transactional customer communications has always been a focus for in-plant and outsource print/mail service providers. Finding ways to reduce postage and
Print/Mail Service Providers: How to Promote Your Business
Oct. 12 2020
I’m a big believer in content marketing — the practice of attracting leads and nurturing them from introduction through purchase by creating and distributing informational content composed
What Makes You So Different?
Oct. 5 2020
Customers view print and mail service providers as interchangeable. When they do that, the only distinguishing factor from the customer point of view is price, which means outsource service pr