In every print and mail operation I’ve ever visited, I have discovered opportunities to improve productivity or lower costs. I always look first for improvements that do not require investing

Informed Delivery is a USPS service that proposes to provide consumers with an email displaying the letter-size mail they will receive each day in their physical mailboxes. The digital notice will inc

A funny thing about all the articles and studies written about improving the customer experience (CX): almost none of them even mention documents as a contributing factor. That’s probably a mi

Have you had an experience lately when a company made an effort to connect with you personally? Where you had the feeling they actually knew something about their relationship with you and commu

Most of my mail fails to impress me. Even though modern software, hardware, and data makes creating and producing highly personalized and segmented mail an achievable outcome, much of the conten

There is plenty of buzz about inkjet. Print service providers and in-plants with a long history of using cut sheet toner-based printers for producing bills, statements, notices, and other transa

Most of the articles published about production inkjet assume the facility will be doing color printing. I’ve written a few of those pieces myself. Variable color is necessary for lots of appl

If you were to design a print and mail operation today to process transactional documents how would it look? Would you plan for a big warehouse to store pallets full of custom pre-printed shells

Competition for jobs in the document industry of the future could be fierce as mergers, consolidation, and outsourcing force document professionals into the job market. Though your resume may in

I was watching a television show recently that told the story of a company with a production throughput problem. The business owners didn’t seem to know how to fix it. The company wasn’t pro

The growth, and sometimes survival, of in-house print and mail centers depends on their ability to add value to their organizations. Unfortunately, the traditional approaches of lowering costs through

By Mike Porter

By Mike Porter

By Mike Porter

By Mike Porter

By Mike Porter

By Mike Porter

By Mike Porter

By Mike Porter

By Mike Porter