I’ve been in the direct mail industry for nearly 20 years. And I can count on one hand -- okay, one finger -- how many times postage rates have gone down in the last two decades. They usually... View More
Big Data can be a scary proposition for seasoned professionals in the customer communications business. It sounds like something that requires a PhD to figure out. What analysts refer to as Big... View More
According to a recent McKinsey report, “automation can enable businesses to improve performance by reducing errors and improving quality and speed, and in some cases achieving outcomes that go... View More
In our annual holiday greeting video, I spoke to our customers and partners about how 2016 was a year of investments. Naturally, when people hear the word “investment,” they think large capi
STAMFORD, CT, February 7, 2017 – Pitney Bowes Inc. (NYSE: PBI), a global technology company that provides innovative products and solutions to power commerce has acquired the assets of ProSORT... View More
It’s easy to forget how much a damaged piece of mail can cost a business producing transactional mail. Time, resources and trust are all affected every time a pair of hands touches a sin... View More
Big data gets a lot of press, as it should. How organizations acquire and use data affects how they manage customer communications across all channels. Most of the articles about Big Data, howev... View More
When we talk about mail piece design with clients, it’s usually in the context of driving response. Successful direct marketers balance the cost of various aspects of mail piece design with th... View More
The heightened priority of organizations in every industry to focus on the customer experience, reflected in the augmentation of marketing roles to include Chief Customer Officers (CCOs) and Chief Exp
ATLANTA, Ga, February 1, 2017—DATAMATX, a national outsourcing provider and leader in the distribution of critical business communications and payment services, announced it has successfully m... View More
The Tactile, Sensory and Interactive Mailpiece Engagement Promotion encourages marketers to adopt advanced printing and finishing techniques on mailpieces in order to drive customer engagement a... View More
TEC Mailing Solutions LLC receives the first certification for online postal processing through the United States Postal Service for their MailPreparer® portal (http://www.MailPreparer.com). The cert
LONDON; Jan. 31, 2017 – Billions of dollars in venture-capital funding have poured into the post and parcel industry in the last two years, driven by the continued popularity of e-commerce and... View More
The reasons for unsatisfactory throughput numbers are as varied as the document operations experiencing them. Every shop is different and so are the remedies, but they aren’t always easy to... View More
In my last column, I talked about how to effectively deal with end of year shipping demands. Office shippers may not have huge holiday sending output, but the massive volume carriers face impact... View More
Reminder Notice for Industry Members: The 2017 Price Change for Market Dominant, Competitive Products, and Special Services will take effect this weekend, on Sunday, January 22, 2017.&n... View More
What a year 2016 was for the mail industry! The ever-growing increase of digital communications (and its impact on physical mail), the adoption of more and more shipping duties among mailers, compliance... View More
The time is now for mail tracking and reporting. The USPS wants to shake its long-standing image as a “black hole” where mail gets lost and cannot be seen until it shows up in the delivery... View More
CINCINNATI, OH (1/13/2017) – With virtually every industry moving further into the digital landscape, printing technology continues to innovate and reinvent itself with a forward-looking focus... View More
Boston, January 11, 2017 – Kinvey, the leading enterprise Backend as a Service company, today announced that its customer, Bell and Howell, was named a winner in TechTarget’s Modern Mobility
