You’ve heard it before – and you’ll definitely hear it again. It’s all about the data! While it may be obvious that addresses are critical to those who mail, it’s amazing... View More

Businesses aim to connect with customers on a personal level to improve sales, retain more customers, acquire referrals, and achieve higher customer satisfaction scores. Making messaging more... View More

WASHINGTON — The United States Postal Service reported new delivery performance metrics for the ninth week of the third quarter for fiscal year 2023 showing improved delivery performance acr... View More

Milford, Conn., June 5, 2023 Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, today announced the... View More

In our March/April, 2023 issue, we highlighted some solution providers who can help you with your inkjet needs. Click below to access the PDFs with their profiles, and when you reach out, be sure to l

Print/mail service providers have long held the opinion that the mailing list was the client's responsibility. Yes, the mail service provider might do the CASS and NCOA processing necessary to qualif... View More

In the world of high-volume mail production, it’s easy to get so buried in the details or caught up in handling the crisis of the day that we don’t pay much attention to the real reasons... View More

May 19, 2023, Toronto, ON – Crawford Technologies, a leading provider of innovative document solutions that streamline, improve and manage customer communications, announced SmartSetup v2.0... View More

There are many human qualities that can be seen in two ways, depending on whether the observer believes them to be positive or negative. For example, someone who perseveres is praised by supp... View More

The postal sector worldwide suffered during the COVID pandemic—closures, lack of staff, very limited international flights—while the number of packages in the mail increased. All of them... View More

WASHINGTON — The U.S. Postal Service today launched an online service performance dashboard, consistent with one of the operational reforms included in the Postal Service Reform Act... View More

Brentwood, TN [May 17, 2023] — www.uluro.com: Transformations, Inc., a software solutions company and developer of the comprehensive customer communications management (CCM) platform, Uluro... View More

As 2022 came to a close, Postmaster General Louis DeJoy was interviewed by Government Executive to get his opinions about progress in implementing his 10-year Plan. For DeJoy, 2023 is the “... View More

In early February, Women in Logistics and Delivery Services (WILDS) presented the second annual Megan J. Brennan Award for Excellence to Tammy Whitcomb Hull, Inspector General, United States P... View More

The Postal Service reporting tool known as the Mailer Scorecard enables eDoc submitters, mail preparers, and mail owners to monitor their mail quality across multiple USPS programs, including... View More

The Postal Service Reform Act of 2022 (PSRA) was signed into law about one year ago, on April 6, 2022. Many people associate the legislation purely with the elimination of the requirement for... View More

Many companies continue to encourage (and sometimes force) their customers to switch from paper to electronic communications, using claims that electronic communication is “greener,” “sa

For as long as I can remember, print and mail operations have worked on ways to lower the cost of mail production and distribution. You’d think by now that managers couldn’t find any more... View More

Washington, D.C.—Transportation companies dominate the 2022 list of top U.S. Postal Service suppliers, accounting for more than half of the agency’s outside spending. FedEx once again... View More

The idea of personalization is not new. When I think of the tradition of personalizing goods, I think back to monogrammed towels, robes, and suitcases, or an anniversary gift that celebrates a... View More