Recently, a group of my friends and I were sitting around a fire pit discussing popular songs from our high school years when the conversation turned from friendly banter to a competition of who... View More

If you mail competitive parcels (Priority Mail, Priority Mail Express, First-Class Package Services, Parcel Select, and Parcel Select Lightweight), you are likely familiar with the current 20-ce... View More

Late 2016 marked the tenth year since the current set of laws governing the U.S. Postal Service were enacted. The Postal Accountability and Enhancement Act (PAEA) was passed into law in December... View More

Today, we share information in ways – and at speeds – that would have been inconceivable not long ago. Still, many mail centers haven’t changed in decades, especially when it comes to... View More

Baltimore will be the setting this May for one of the largest annual gatherings of industry professionals across the entire mail supply chain — the National Postal Forum (NPF). Held once a yea... View More

For decades, the document outsourcing industry has sought an ever-elusive goal of profitably capturing the collective mass of small to very small mail volumes produced by businesses and individu... View More

Improve the ROI of your direct mail by including a choicebased navigable video experience with the award-winning Pitney Bowes EngageOne® Video solution. You can greatly enhance customer engagem... View More

Mailers, you deserve a pat on the back. In the latest Mailer Scorecard Performance Metrics report by the USPS®, mailing service providers have met or exceeded the thresholds in all categories... View More

From the USPS PCC--This workshop will take a look at some of the common exception requests that come through the Pricing and Classification Service Center (PCSC) and how to ensure your mailpieces are... View More

What is the value of a piece of mail? A large insurance company or healthcare provider that depends on mail campaigns for customer transactions and marketing initiatives might estimate the cost o... View More

We read about privacy breaches a lot. Stories about hackers are in the news every day now, thanks to intrusions affecting government institutions and high-profile politicians. Security violation... View More

Selling print and mail services used to be straightforward. Mostly, a salesperson had to convince a prospect the outsource provider could produce quality documents less expensively than the pros... View More

Digital advertising has been hogging the spotlight lately. Every year, it seems, a new platform or trend emerges, and marketers scramble to hop on the latest bandwagon: Google, Facebook, Instagram, vi

Fewer than 10 years ago, most mail centers were processing mail and packages by hand. However, an era of e-commerce and data-driven technology emerged, creating an exponential increase in purchase ord

Recently, I participated in an online discussion about the Request for Proposal (RFP) process. It was similar to the conversations I have with clients when we recommend using an RFP to select a... View More

The 2017 promotions being offered by the USPS are a great way to trim some fat from your postage budget... but the flip side is, it can be a lot of information to wade through and implement. Here is a

Mailing service providers work tirelessly to provide strategic mail induction opportunities to their customers. Proving delivery has been challenging in the past. In the era of the Intelligent Mail ba

For many mailers, envelopes are often little more than an afterthought. As long as they flow through the inserting equipment without jamming and the windows are in the right place, who cares? &... View More

Last September, we published an article with an in-depth look at Undeliverable-as-Addressed (UAA) mail, where it comes from, and how to fix it. After the article had been published, we received... View More

There is a great deal written today about the importance of every communication you send to customers. These communications are now considered to be at the heart of your company's image and hav... View More