In October, USPS released the price and structure changes for both market dominant and competitive products. If approved by the Postal Regulatory Commission (PRC), the changes will go into effec... View More
At the 2016 National Postal Forum, Harris Diamond, the Chairman and CEO of McCann Worldgroup, shared that Americans spend an average of 25 minutes a day with mail. This “mail moment” is an... View More
In every business, customer communications are key to success. Getting it right drives the revenue stream and increases customer engagement. Customer communications are also an important way org... View More
During the holidays, shipping volumes increase for everyone — not just high-volume e-commerce shippers fulfilling an avalanche of gift orders. Office shippers also see volume increases due to business... View More
A change included in the next year’s US Postal Service rates extends the “2nd Ounce Free” program to all Commercial First-Class Mail Presort letters weighing up to 3.5 ounces. Once the... View More
As the clock on 2016 ticks down, there might be some outstanding “to-dos” on your list. There’s still time left to end 2016 on a high note and get 2017 off to a good start. But where... View More
Today, the Postal Regulatory Commission (PRC) issued a partial decision regarding the Market Dominant Price Case. In the PRC’s orders, it approved the USPS to proceed with implementation... View More
The Grateful Dead is the most iconic rock n' roll band in the world. How they got that way was, of course, their music. Songs that are an eclectic mix of rock, jazz, country, and other elements... View More
Mailers and shippers of all sizes need to prepare for record high volumes of shipments during the upcoming 2016 Cyber Season, the heavy shopping and shipping period between Halloween and Christmas Day
– Neopost USA, a provider of hardware and software solutions to mailers and shippers of all sizes, has urged the U.S. House of Representatives to review and enact the Postal Service Reform Act... View More
In pursuit of improved customer experience, companies must personalize customer interactions to cultivate individual relationships and retain their business. Correspondence, marketing material... View More
Here’s a tip about complying with rules regarding customer documents: Read the regulations. Below are real-life cases where companies were surprised to find they’d been wasting mone... View More
Are you stuck in the confusing cycle of students or employees picking up a package because they received a delivered notification from USPS, yet the package is nowhere to be found? Incongruent trackin
Every year, incorrect postal information costs the United States Postal Service (USPS) $1.4 billion. With such a massive fee looming annually – none of which is going to USPS operations, but s... View More
One of my few guilty pleasures in the summer is to lie in my backyard hammock on a Saturday afternoon and listen to the New York Yankees game on the radio. As is tradition, the game is preceded... View More
In a surprise move this July, the USPS House Committee on Oversight and Government Reform advanced its “Postal Service Reform Act of 2016” out of committee. Attempts in the Senate to get sim
Determining whether to shut down your internal print and mail operation and outsource to a print service provider, as opposed to keeping it in-house and potentially making a capital investment i... View More
The Problem. We’ve all seen it: trays and bins of mail with those bright yellow stickers returned to our office. It’s embarrassing as management seeks out to answer why the organization is... View More
