We’ve just wrapped up a year during which overall printing industry revenues have dropped significantly (at least 10%; likely much more). Concurrently, printing industry employment has dropp... View More

Despite being deemed an “essential business,” USPS mail volume was hit hard early in 2020 due to the COVID-19 pandemic. In early February 2020, the United States began to hear about a new

Delays in mail delivery and no visibility into the status of those mail pieces caused an increased number of customer inquiries and complaints in the months before and even now after the holid... View More

In many corporate mail centers, the handling of inbound mail is still a mostly manual operation. Clerks look at packages, flats, letters, and magazines and sort them down to courier routes. Su... View More

The last six months have brought about changes to businesses, families and individuals in ways we never could have imagined. The current business climate has been concerning for many. In a rec... View More

Direct marketers face a new challenge with many of their business targets working at home. Thanks to the coronavirus, in the office or on the couch are very nearly the same place, at least in... View More

Despite the widespread use of email, SMS text, and other electronic communications, printed direct mail remains in demand for both marketing and transactional communications. Although printed... View More

"If I'm not in the document business," you might say, "How do you explain the pallets full of paper and envelopes sitting all over my shop?" OK, that’s a reasonable question. W... View More

I always look forward to analyzing the results of our annual survey, whether it’s part one (which appears in our September/October issue) or part two, here in the November/December issue. It�... View More

We all know the importance of keeping our teams physically safe – including safety from bodily harm and harm from health threats like COVID-19. It is also important for our success to keep our teams

Usually, after the busy fall mailing season and the holiday rush, things return to normal for the Postal Service and its commercial mailing customers. As everyone knows, however, the cur... View More

There is a mindset about the postal address that is changing. The outdated thinking perceives an address as being only aligned with mail, only valuable for qualifying for post... View More

Companies are focusing on customer experience and the customer journey, and more of them are working on creating a single customer view, but their efforts don't always include mailed communic... View More

For the past 21 years, I have been creating comparison charts for our clients that go over the changes in rates to show how it will affect budgets. The reason that I do this is that when the U... View More

The coronavirus has made a mess of the employment landscape, but companies in the print and mail industry can’t afford to sit around and wait for things to get back to normal. No one knows h... View More

Now that the USPS has made Seamless Acceptance mandatory, mailers are more closely monitoring their Mailer Scorecard data to pinpoint areas where errors are occurring. But how do mailers acces... View More

For the past couple of years, we've created a list of the most popular articles on our website from that calendar year. Below are the five articles our readers found most informative in 2020 (b... View More

Over the past decade, we have seen how high-speed production color inkjet systems have revolutionized the document printing market. What is less visible is the important role that paper has pl... View More

If we have learned anything from the COVID-19 pandemic, it is that people work everywhere. This will impact the future of mail because while documents still need to be generated, it is not eff... View More

As Founder and CEO of the world’s oldest global home delivery service, I have always taken a keen interest in the packaging of Christmas gifts. After all, the magic of a Christmas gift is al... View More