If you haven’t already incorporated the United States Postal Service’s Informed Delivery (ID) program into your operations, there’s no time like the present. This offering helps gain... View More

Mistakes have always been part of the game when high volumes of paper are imaged, moved, folded, and inserted. Back in my days in the service bureau industry, we had unintelligent inserters an... View More

Americans have experienced some of the most jarring months in modern history. The COVID-19 pandemic has profoundly impacted every aspect of our lives. Businesses have had to rethink how they interact... View More

You might think matching and duplicate data detection is a straightforward exercise, and many times, it is. Want to see if a data file contains duplicate account numbers? That’s easy. A middle-schoo

There are two major changes occurring July 1 that will have severe implications for some while providing others with great opportunities to grow their businesses. First, let’s take a look at... View More

Document production workflows can be fragile things. The process of creating printed documents from data acquisition to depositing mail at the post office is frequently a series of complex unc... View More

When COVID-19 began to spread beyond the original epicenter in Wuhan, China, calls for social distancing reached a fever pitch. Governments in hard-hit areas imposed stay-at-home orders and sh... View More

As I am writing this article, we are at the peak of the Covid-19 epidemic and most people have been working remotely for at least a month, without a current end in sight. My days are filled wi... View More

For an already financially challenged United States Postal Service, the COVID-19 pandemic is dealing a heavy blow — one that calls for both short-term and long-term holistic leadership. By the USPS�

All across America, mail centers are functioning beyond their limits. No one could have ever predicted that the business of deliverables and receivables would be as crucial to the maintenance of socie

Now, more than ever, it’s crucial that mailers have the equipment and solutions that will enable them to optimize their print/mail operations while maximizing their ROI. Whether you are lookin... View More

Why did e-commerce take off in the US years before it did in other countries? Three reasons: 1) A high percentage of US consumers have credit cards. 2) Rich ecosystem of banking services... View More

In March of this year, GIACT, a leader in helping companies positively identify and authenticate customers, announced a new report, Undeliverable as Addressed: The Staggering Cost of Returned... View More

Many mailers know the U.S. Postal Service’s Informed Visibility (IV) product as the latest generation of mail piece tracking, but it is quickly growing into the data distribution pla... View More

We see it in our mailboxes all the time. The mail arrives, full of envelopes that are plain and, for the most part, do not stand out from one another. When it comes to customer engagement and... View More

It’s common in the retail world for a store to have a special promotion – signage, advertising, and reduced prices – to build sales of a given product or to drive more customers into... View More

We often hear the term Mail.dat® in the mailing industry, but what exactly is it, and why is it important? Mail.dat is an industry standard database file set that consists of detailed presor... View More

During my service bureau career, I was involved in the production of transactional documents like bills, notices, and statements. We inserted every document into a window envelope. We had a wa... View More

It is amazing (and a little disheartening) what some organizations can overlook regarding how they are managing their permit spends. This lack of oversight can lead to overspending, funding is... View More

Prisoners on bread and water get just the minimum to stay alive. For whatever reason, their wardens won’t simply kill them, but they won’t restore them to health, either. The current way the... View More