When you visit a doctor’s office, they have their medical school diploma hanging on the wall. If they’re a specialist, they’ll also include their certification in the specific field,... View More
Nothing is more inevitable than evolution. Evolution happens in fits and starts as determined by necessity; innovations typically happen gradually and sequentially, with one invention informin... View More
Back when I began my service bureau career, we were all about batch processing. It was the era of big iron where we wrote custom programs that executed on mainframe computers and generated mou... View More
If you’re not tracking your mail, you’re missing out on opportunities to gather important information to improve whatever results you are trying to achieve. When you track mail, you can... View More
WASHINGTON, DC — The U.S. Postal Service reported updated fiscal fourth quarter service delivery performance that showed steady improvements versus the third quarter ended June 30 for all Fi... View More
Over the past year, the USPS has been inundated with system process changes, an overwhelming holiday season, a worldwide pandemic, and a shift in priorities toward packages. This leaves mailers with a
The key to delivering your strategy is having a strong and meaningful culture. The key to a strong and meaningful culture is having the right people, in the right roles. The challenge many of... View More
There are several living generations of consumers, and each generation has its own preferences in terms of how they like to shop, how they spend money, and how they want to be marketed to. You... View More
By 2025, it’s estimated that COVID-19 will have cost the world somewhere between $16 trillion and $35 trillion, according to a panel led by McKinsey. This is the rough equivalent to wiping t... View More
Most of us likely remember the well-publicized Ford tagline, “Quality is Job One!” (which Ford used in advertising for nearly 20 years, and their latest CEO recently brought back for inter
In our July/August issue, we profiled six industry solution providers who can help you implement changes to your vote by mail processes. Click the button below to read the full profiles, and when you... View More
Eleven years ago, I wrote an article for this magazine about the document industry's environmental efforts. The article pointed out that during a recession, economic strategies were likely to... View More
On August 29, 2021, the USPS had the largest rate increase in over 10 years, and it is the second increase of 2021! It also impacts the largest mailers the most due to higher percentage increases for... View More
On-premise mailrooms are slow, error prone, require too much labor and valuable real estate—not to mention they simply cannot support today’s transition to a hybrid or remote world of work
Beyond postage discounts, there are many reasons tracking your mail can help your company. Ask yourself these 10 questions to determine how your company can benefit from securing a mail tracki... View More
More changes in international mail are coming as I write this in early June, continuing what mailers experienced earlier this year and in 2020. The COVID pandemic was—is—responsible for... View More
I have been a member on many merger and acquisition teams where my primary responsibility was to audit a company’s security practices and give my assessment of the security risk identified i... View More
While many print service providers (PSPs) focus on producing and mailing high-volume transactional documents like billing statements, a new revenue stream is opening up for them due in part to... View More
Every time I think USPS mail is mundane, something comes up. How can a thing so simple be so complex? It’s just mail. Paper stuffed in an envelope, right? But boy oh boy, it is a complicated... View More
Almost all business units in today's corporations are looking to automate their processes as much as possible. COVID-19 taught us that relying on human-dependent manual tasks made it difficult to car... View More
