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Automating the Rest of Your Operation
Print and mail operations use tracking systems like automated document factory (ADF) software to monitor and record work as it processes through the shop. These systems are particularly importan

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Crawford Technologies and Zia Consulting Partner to Provide Exceptional Customer Communications Content Archive, Access and Usability
May 30, 2019, Toronto, ON–Crawford Technologies, provider of innovative document solutions that streamline, improve and manage customer communications, and Zia Consulting, Inc., the leading pr
Ricoh deepens relationship with Amazon Web Services to empower digital workplaces with cutting-edge voice-activated technologies
MALVERN, PA, May 30, 2019 – Ricoh today announced RICOH Intelligent Voice Control, the result of working with Amazon Web Services (AWS) that delivers intuitive voice-activated controls for Ric
Gary Shapiro, Judicial Officer, Retiring
Gary Shapiro, the Postal Service’s Judicial Officer, will retire Friday, May 31, after more than 33 years with the organization. “From the beginning of his career as a summer law clerk in 1

Magazine

Our May/June Issue

This issue covers the importance of envelope choices when it comes to improving your customer response rates, how implementing Informed Delivery could increase the effectiveness of your omnichannel campaign, and the importance of cleansing your address data, and more.
 
Your choice in envelopes can make all the difference when it comes to customer engagement.
It's a draw: When considering whether to go with PC postage or a postage meter, which one is best depends entirely on your organization.
Proving direct mail attribution: Fact or fiction?
Addressing best practices: Ensuring your data is clean and undeliverable mail is reduced.

Processing & Automation 

1. Logistics Tools for the Twenty-First Century Mail Center
2. Online Postage Comes of Age for Businesses
3. Are You Sure You Need to Replace Your Mailing Equipment?

Inserting & Sorting 

1. Reset Your View of Inserters to Total Cost of Ownership
2. Top 10 Items to Consider When Buying an Inserting System
3. If Mail Machines Could Talk…

Addressing 

1. Undeliverable As Addressed Mail: Where Does It Come From, and How Do You Fix It?
2. Don't Let Your Message Get Lost in the Mail: How to Avoid Mistakes in Addressing
3. Undeliverable Mail Today: The Cost Is Up (Part One)

Document Design & Composition 

1. I'm Not Dead Yet: Transactional Mail Is Still Alive and Kicking
2. How to Best Evaluate Different Production Techniques for Direct Mail
3. Avoiding the Top 10 Mistakes in Mail Piece Design

Receiving & Tracking 

1. Automating Returned Mail with RPA
2. Inbound Unbound
3. Inbound Parcel Management Today: New Technologies Rise to Meet the Challenges

Customer Communications 

1. How Much Do Paperless Documents Really Help CX?
2. It’s Time to Talk About Millennials and Direct Mail
3. Informed Delivery — Snail Mail Meets Immediacy and Online Accessibility

USPS Regulations & Updates 

1. The USPS Will Destroy Your Mail
2. Archiving Postal Data
3. Postal Terms Glossary

Disaster Recovery & Security 

1. Disaster Recovery Planning - Do It Now
2. You Better Watch Out: Mail Center Security
3. Education and Awareness: The Best Safety Precautions

Document Production & Printing 

1. Improving Color Quality through Color Management
2. 11 Common Mail Mistakes That Could Be Impacting Your Bottom Line
3. Mistakes That Should Never Have Happened

Marketing & Data Analytics 

1. Don’t Call It a Comeback: Direct Mail’s Influential Place in Marketing
2. Mail: Making the Most of Multi-Channel
3. Data Mining for Fun and Profit

International Delivery 

1. International Addresses… Demystified
2. It's a Global Market: Address It
3. Addresses and Discrete Grid Systems

Output Management 

1. Accountability throughout the Mailing Process
2. 11 Common Mail Mistakes That Could Be Impacting Your Bottom Line
3. Understanding Optimal Mail Piece Design and How It Affects Your Postage Budget

Quality Control 

1. What's an Ideal Mail Center?
2. 10 Hidden Things That Could Be Affecting Your Productivity
3. Four Ways You Are Wasting Time, Money & Resources in Your Operation

Follow Writers  

Patrick Brand
David Day
Vincent DeAngelis
Mark Fallon
Wes Friesen
Joy Gendusa
Adam Lewenberg
Chris Lien
Kim Mauch
Mark Rheaume
Mike Porter
Kurt Ruppel
Gary A. Seitz
Kathleen J. Siviter

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