Born after 1995, Generation Z will account for about 40% of all consumers by 2020. The challenge? A Gen-Zer’s attention is difficult to obtain as an advertiser. They're known for using up to five... View More

The new year is officially in full swing, and along with the fresh calendars comes the need to take a fresh look at your mail center. If you’re lucky, you have the budget to ask yourself what new... View More

Document operations departments handle lots of data. Sometimes the information is in ready-to-print form. Other times, data arrives in raw format, awaiting processing by document composition software... View More

Understanding the possibilities available to a mailer can be daunting at times, especially in these times of declining mail volumes and the corresponding decrease in revenue... View More

2018 is bringing many changes in the postal industry. But with change comes uncertainty. So, let’s take a look at these changes and what they may mean for your company. New Rates and Rule Cha... View More

Canada has long been a market for US products, and the popularity of e-commerce makes the Great White North even more attractive. Mail remains essential in Canada, with its large size and scattered po

Does your company have a content marketing plan for this year? Many organizations have identified the value of published content to achieve brand awareness or nurture leads, but initiate thei... View More

One thing I learned working with large corporations is the official mail center wasn’t the only mail-generation place in the company. I sometimes stumbled over rogue postal operations hidden a... View More

It was a tumultuous year in the mailing industry — declining mail volume and revenue as well as a lack of a Board of Governors meant that there was much discussion about the future of mail. As we... View More

“The process is broken!” “What is the problem?” “Can we do it better?” “Because we have always done it this way.” These might be some common phrases used... View More

Postal rates are supposed to be tied to the Consumer Price Index (CPI), which today is running one to two percent. Although the overall increase may be in this range, we found that certain rates went... View More

As most of the mail industry knows by now, the USPS reported revenue of $69.6 billion for fiscal year 2017, which runs from October 1, 2016 to September 30, 2017. This is a decrease of $1.8 billion co

It’s always interesting to see the results from our annual surveys and how they change from year to year. This year’s results were fairly encouraging; for the most part, people are satisfied... View More

Horrific. Haunting. Apocalyptic. Those were just some of the responses I received from family, friends, and colleagues after I emailed a video of a United States Postal Service letter carrier de... View More

The Postal Regulatory Commission (PRC) has now concluded the first phase of its statutorily mandated 10-year review of the USPS CPI-cap rate system put in place in 2006 after the passage of the... View More

The recent announcement by the USPS regarding Move Update assessments has become one of the latest hot topics in addressing for mailers. Considering the fact that Undeliverable-as-Addressed (UAA) mail

Brendon Burchard is the highest paid motivation and marketing trainer in the world. He summarizes the key to success by stating, “What makes us successful over the long-term has a ton to do wi... View More

With the new year approaching, we are all anticipating a postage increase for January. With all the programs offered by the USPS, it can be daunting to know if you are capturing all the savings... View More

There are numerous walls that have been built up between the mailing industry and other businesses, and we need to work harder to break them down. These walls are having a negative impact on the... View More

Hurricanes, floods, earthquakes, fires, and other natural phenomena can put a document center out of operation, at least temporarily. But self-inflicted mishaps can ruin any print and mail job. Data i